Advanced Application Monitoring & Automation

Proactively resolving IT issues to ensure seamless service delivery and reduced downtime.

Project Overview

As part of my Service Delivery Lead role, I implemented advanced monitoring and automation for critical enterprise applications. By analyzing historical ticket data, I identified recurring issues and applied automated solutions to prevent disruptions, reduce downtime, and improve overall service reliability.

Challenges

  • Frequent service interruptions and recurring incidents affecting business operations.
  • Lack of automated response mechanisms for failing services or dependent interfaces.
  • Complex coordination across multiple internal teams and external vendors.
  • Manual monitoring and ticketing caused delays in incident resolution.
Challenges
Approach

My Approach

  • Analyzed historical ticket data to identify patterns and recurring issues.
  • Implemented automation workflows: auto-restart failing services, auto-email notifications to vendors, auto-ticket creation for dependent teams, and automated disk space allocation.
  • Validated automation with technical and vendor teams to ensure reliability.
  • Monitored outcomes through dashboards and metrics to measure effectiveness.

The Results

  • Significant reduction in recurring incidents through automated fixes.
  • Faster incident response and minimized manual intervention.
  • Improved service availability and stability for critical applications.
  • Enhanced proactive insights for preventive action and better IT governance.
Challenges

Key Outcomes

60%

Reduction in recurring incidents

50%

Faster incident resolution times

99.9%

Service availability for critical applications

70%

Reduction in manual monitoring efforts

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